For rinks, lanes, arcades and party venues
The lights are on, the party is booked, and the website has the right hours.
We act as the IT department for family entertainment centers. We look after your email, computers, phones, backups and website, so you can spend your evenings on the floor with your guests instead of with a computer that stopped.
Birthday parties and groups
A party request that lands in the wrong place is a party you lose.
Parents ask about parties through the website, Facebook, a call and an email, sometimes all in one evening. If one of those goes to an inbox nobody checks, the family books somewhere else and you never know.
We set it up so requests reach the people who answer them, and so your phone line and email are handled by someone who watches them for you.
What stops a busy night
The small failures guests notice.
- Hours, prices or holiday times on the website that do not match the door.
- A card reader or the counter computer that will not start on a Saturday.
- A phone line that rings in an empty office while parents wait.
- A part-time or seasonal worker who still has a login after they leave.
When the counter stops working and you cannot tell if it is the computer, the internet or the card reader, wouldn't it be nice to have just one number to call? (316) 347-7630
Managed phone system
The phone answers itself, in a friendly voice.
Most calls to a rink or a lane center ask the same few things: what time you open, what skating or bowling costs, whether there is open skate tonight, how a party works, and how to get there. Our managed phone system answers those in a friendly, conversational way, every time the phone rings. We load in whatever you want it to know ahead of time, and it can read everything on your website too. Anything it cannot answer goes to you as a message with the caller's details.
For parties, it can walk a parent through the packages you offer and take down the date, group size and best number to call back, so your party person starts the next morning with a clean list. Whoever normally answers the phone gets their hands free for the guests in front of them.
What a free look covers
Do you look like an easy target?
All we need is your web address, the part after the @ in your email, like yourcompany.com. No passwords, no logins, nothing to install. We look at your website and email the way a scammer would, from the outside:
- Can someone send an email that looks like it came from your center?
- What can anyone learn about you just by looking at your website and email settings?
- Does your website look up to date, with the right hours, phone number and address?
You get a short report in plain words. You can give it to whoever looks after your computers, or to us.
Guests, families and kids
Party lists, sign-up sheets and forms hold family details.
Party bookings, league sign-ups and permission forms carry names, phone numbers and often children's names. That makes careful email and backups part of looking after your guests.
We keep those files in your own online storage, away from the counter, and check on a regular schedule. We do not keep your files ourselves; they stay in your account.
Vendors and suppliers
An email that looks like it came from you.
If your email is not set up right, a scammer can send a message that looks like it came from you. They write to a supplier or a customer with new payment details, and nobody can tell until the money is gone.
Email protection is part of what we do: we set up your email so it is much harder for anyone to pretend to be you, and we keep checking. There is one number to call when something breaks.
We run our own company on the same setup we manage for clients.
See what a scammer sees.
Send us your web address and nothing else. There is no obligation, and the report is yours either way.
Trube Technologies is a remote IT company serving clients across the country. See IT for companies · Websites · trubetech.com
trubetech.com/industry/family-entertainment/