For companies
You don't have an IT department — you have whoever in the office happens to know how Windows works, or a ticket number and a support queue that treats you like a stranger every time you call.
At a glance
How long Trube Technologies has been run this way — one accountable person for each account, not a rotating desk.
The same principal who onboards your account is the one who answers when something breaks.
What you're actually buying
Trusted enough to advise, skilled enough to build. Every Trube Technologies partner combines real technical depth with business judgment — measured on outcomes, not tickets closed. Not just technical fixes: real-world results.
Not a ticket relationship
Never press 1 for English. Never press anything. You call, and a person who already knows your account picks up.
Trube Technologies maintains a deliberately small client roster to ensure fast response times, direct access, and long-term trust. We don't route you through tiers of support to reach someone who can actually help — we keep a small number of clients specifically so you always reach someone who already knows your situation, for the outage that can't wait until tomorrow and for the 8pm call about an idea you want to sanity-check before you commit to it.
Staying small isn't about staying a fixed size — it's about never growing past the point where you still get this kind of attention. Everyone involved in your account shares the same notes, so whoever picks up the phone already knows where things stand. You never start over explaining yourself to someone new.
Proof, not adjectives
A hydro-excavation and utility services client's prior IT provider took roughly two to three weeks to respond to anything. After switching to Trube Technologies, access changes and support requests became same-day or faster — including full account access severed within minutes of a termination, every time it's been needed.
Most shops would scope an executive protection firm's full field-operations platform — staffing, scheduling, timeclock, expense workflow, reporting — as months of work. It shipped in one continuous 80-hour build, built from nothing rather than bolted onto an off-the-shelf tool.
Not just support tickets
Onboarding, offboarding, password resets, hardware requests, software access — one place your team actually uses, not a form buried in an email chain. Themed to your own brand, not ours.
Structure
The same law-firm model behind every account here — a named principal handles your account, permanently, backed by insured, vetted partners rather than a rotating support desk.
One person owns your account. If they're ever unavailable, coverage bills at that covering partner's own rate — never a surprise, never a stranger.
Every partner operates through their own company, carrying real general liability and errors & omissions coverage.
Trube Technologies LLC owns every client relationship. You are never stranded by one person's availability.
"Trube Technologies is as important to my business as my attorney. If something's not working, they fix it — fast, and it's fixed right. I don't worry about IT anymore. I just call them." Owner, Hydro-Excavation & Utility Services Company
What your Technologist handles
Don't have a platform yet? We can make a recommendation based on your needs, set it up and manage it for you. The platform itself (Microsoft 365, Google Workspace, whichever fits) is billed to you directly by the provider without any markup by us.
We also work with trusted partners for things like data recovery and business phone service. See our partners and recommended services.
Additionally, we offer packages to manage your website too -- hosting, domain, security, and ongoing content updates. See Website Management →.
We also run social media and the search groundwork behind it, on any platform. See Social Media & SEO →.
Common questions
The short answers. The full reasoning is in our guide to the decision.
Our smallest plan, Core, is $1,350 a month and includes 10 hours of support, with a one-time onboarding month first. Every plan prepays its hours at $135 an hour, and time beyond your plan is billed at $150 an hour. The packages below show what each one includes.
Median pay is about $62,000 for a support specialist and about $99,000 for a systems administrator (Bureau of Labor Statistics, May 2025). That is salary alone, before benefits, equipment, training, and coverage for vacations and sick days.
Helpdesk, security, systems, your email and productivity platform (Microsoft 365, Google Workspace, Zoho, Fastmail, Proton or an Exchange server), purchasing, projects, vendors and strategy are usually all handed to one person. No one can be an expert in all of it, in the office and on vacation at the same time.
Often that's the strongest setup. Someone on site handles the hands-on work, and we act as the IT department behind them: strategy, security, platform administration, documentation and escalation.
With a managed partner, the knowledge and the admin access don't leave with them. Notes are shared across everyone on your account, and access is shut off within minutes of a departure.
Mostly discovery: what exists, who has access, where the risks are. Then immediate risks first, and a prioritized list so you decide instead of reacting to surprises.
Packages
Monthly retainers prepay a block of hours at $135/hour — a discount on time you were going to use anyway, not a cap on it. Work beyond your reserved hours continues automatically at the standard rate of $150/hour; nothing stops and nothing needs approval. Unused hours do not roll over.
For anything the tiers below don't fit -- sized to your business in conversation, not off a menu.
Reserved hours are calculated from two things: operating load — keeping what you already have running, scaled to your people, devices, and systems — and reserved capacity for the advisory and forward-looking work that keeps a technology plan from standing still. The tiers below are common sizes of this same product, all at the same $135/hour rate — Custom is that product sized to fit a business that doesn't match one of them, not a smaller or lesser version of it.
$1,350 / month
10 included hours — $2,025 onboarding month (15 hours), one time
Small businesses -- a couple of computers, no dedicated IT person.
$5,000 / month
37 included hours
Small executive teams that need dependable monthly IT support.
$10,000 / month
74 included hours
Growing companies with regular support needs, users, devices, and email/productivity platform administration.
$15,000 / month
111 included hours
Multiple affiliated companies, shared ownership groups, or organizations with overlapping staff and systems.
$20,000 / month
148 included hours
Larger ownership groups, acquisition-heavy companies, and organizations requiring significant reserved support capacity.
Additional Services
Real capability you can add onto any package, whenever it's actually useful to you.
AI that actually answers your texts and emails, transcribes every phone call, and keeps a running list of everything still open.
A real business phone system on your own number: calls, texts, voicemail and call routing, set up and managed for you.
Every machine actually kept up to date -- real patching and vulnerability tracking, included in every package or on its own.
Someone accountable for where the technology is headed, not just whether it's working today.
When someone leaves, their equipment shouldn't become your problem -- we retrieve it, verify it, and redeploy, hold, or dispose of it, whichever you need.
Who this is for
If that does not sound like you, we are probably not the right fit, and we would rather say so now.
Who this is
Not a logo wall — the pattern underneath it is the point.
A different service tier — design and hosting, not managed infrastructure — but real work across real industries: hospitality, skilled trades, local government, and manufacturing, among others. Available on request.
R.A.C.E.S. of Sedgwick County, Kansas is the one worth naming specifically — Trube Technologies built and maintains their site, not an outside vendor to them. R.A.C.E.S. is a division of Sedgwick County Emergency Management, and Brandon personally serves as their volunteer Training Officer — a credential verifiable outside any company he owns.
TrubeAKR — in development
Tied into your real email, calendar, and files — including the client matter sitting in someone's personal Gmail because it was faster than waiting on IT, which is most companies' actual, unspoken state. An AI that starts already knowing your business, not a blank chat window.
Start a conversation
Tell us as little or as much as you like. A response comes from a person who read it, not a queue.
