Pricing
$15,000/mo
111 included hours/month
$15,000/month is sized for real complexity -- multiple affiliated companies or a shared ownership group where staff, systems, and accounts overlap across entities. The extra reserved hours reflect that coordination directly, not padding: keeping several related organizations' systems consistent takes more standing attention than any one of them alone would. Billed the same way as every tier: for work actually requested, not a seat held open.
Included at every company tier
Plus the client self-service portal at no extra charge -- add User, Offboard, Revive, and Reset Password -- self-service, real-time, company directory with click-to-call, email signature generator, resources / knowledgebase, billing and invoice links.
How this bills
Every tier bills the same way: for the work you actually ask for, not for presence. No paid breaks, meetings-about-meetings, or downtime factored into the invoice the way a full-time hire's cost structure works. Past your reserved hours, work continues automatically at $150/hr -- nothing stops, nothing needs approving.
The part that isn't the hour count
Reserve 111 hours and use fewer in a given month, and the difference isn't wasted -- you were paying for the guarantee they were there the moment you needed them, not for hours consumed on a meter. Any real technology problem in scope -- including something you didn't think to ask about at signup -- gets a direct answer, not a ticket queue, a web form, or a hand-off to someone else. And what you tell me stays with you: I don't discuss one client's business with another, full stop.
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