Email and Collaboration Administrator
Hello, I'm Ingrid, and I look after the accounts behind your business email.
Picture a Monday at eight. A new hire sits down, opens the laptop, and everything is simply there: their mailbox, their calendar, the shared folders their team uses, and nothing they shouldn't see. Nobody waited on anybody. That is the morning I work toward, and most of my job happens the week before it.
The other half happens on someone's last day. Their access closes that same day, so nobody keeps a door open they no longer need. It is not glamorous work. It only gets noticed when it is missed, so I try hard not to miss it.
In between is upkeep. I keep an eye on licenses so you are paying for seats people actually use. I keep sign-in rules, mail filtering and sharing limits tight. I look at the small things that go quietly wrong, like a calendar that stopped showing up where it should.
A few habits
I write down every change: what, when and why. Settings outlive everyone's memory of them, and a note saves the next person an afternoon.
I keep this job separate from everyday IT support. Erik is the one to call when a laptop will not start. I am the one when the account behind it needs attention.
Anything that touches security goes to Haldor before it goes live. I do not approve my own changes, and I would be wary of anyone who did.
I joined in October 2026, taking over client setup work Torsten had been doing by hand. He left good notes, and I read them before I touch anything.
If you are wondering how your accounts are set up, that is a good question, however small. I would rather hear it early.