Services / Equipment transitions
No office to send it back to? It comes to us, we check it, and it is redeployed, held or securely disposed of, with every step documented.
A remote team has no closet for this. Left alone, a laptop sits wherever the last person left it, still signed in and still holding your files. Every machine that comes back to us gets a real decision.
We check that it still works and reset it to a clean, factory-fresh state, reinstalling the operating system if needed. If it is leaving your company, or you ask, we securely wipe the drive instead. What was done goes in your monthly report.
Know who's getting it next? We sign in as them, install what they use and set it up the way your team works, so it ships ready to use.
Not ready to decide? It sits with us, cool, dry and on a rack, until you are. The first 30 days are included, then $40 a month, with no time limit. We never dispose of a device on our own timeline; if you stop holding it, it ships back to you on the round-trip shipping you already paid.
We destroy the drive and dispose of the electronics, with documented data destruction. No extra charge: the shipping fee covers it. Prefer to dispose of it yourself? Pull and destroy the hard drive first.
Billed separately from your managed IT plan, the same way hosting is, so it never uses your support hours. See it on the pricing page →
Actual carrier cost, no markup, with a prepaid label both ways. Invoiced at intake, due on receipt. Covers drive destruction instead if the device is disposed of. A replacement box, if you need one, is extra.
Verified, reset and set up for the next person. Invoiced the day it's scheduled, due on receipt.
First 30 days included, then this rate for as long as it stays with us. Covers up to 10 units on hand.
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