What a plan covers

Every plan covers the same work. The plans differ only in how many hours you reserve each month.

Your email and accounts

Microsoft 365, Google Workspace or the platform you already use: set up, administered and kept tidy
Mailboxes, shared mailboxes and groups
Licenses matched to the people actually using them, so you stop paying for empty seats
Separate admin accounts, with a second sign-in step on every account
No platform yet? We recommend one, set it up and run it. You pay the provider directly, with no markup

Your people

New hires set up with accounts, email and a working computer
Departures shut off right away, with their mailbox handed to the right person
Password resets and locked-out accounts
A written record of who has access to what, kept current at every change
Shared logins replaced with individual accounts

Your computers

Remote support, so most problems are fixed without a drive across town
Operating system and software updates, without surprise forced restarts
Security protection installed and checked on every computer
Known weaknesses tracked until they are fixed or explained
New computers set up and brought under management the day they arrive

Watching for trouble

Computers that stop checking in or fall behind on updates
Security protection that gets turned off
Web addresses and security certificates about to expire
Email security reports that show someone pretending to be you
Backup and file sync problems, fixed before you need a file back

Backups

Your files kept in your own online storage instead of on one disk
File history turned on, so a deleted or changed file can be recovered
A test restore at setup and every quarter
A plain list of what is covered and what is not
How managed backups work →

Vendors and renewals

One list of every technology vendor, account and support contact
We call the vendor, open the ticket and follow it through for you
Renewals and notice dates on the calendar, so nothing renews unnoticed
Overlapping or unused services flagged with the saving. You decide; we never cancel without your approval

Everything else your hours can cover

Odd and urgent problems that do not fit a category
Workflow automation and smoother day-to-day processes
Business phone changes: users, menus and call routing (phones)
Social media posting and website changes (social, websites)
Help for the owner and executives, on their phones and home setups too

Your own self-service portal

Add a user, offboard someone, or reset a password yourself
A company directory with click-to-call
An email signature builder for your whole team
Your invoices and billing in one place
Included with every plan at no extra charge

Your first month: a full picture

We start with a written report on everything you have and everything you pay for, ranked by what it costs or risks you.

Every technology account and subscription, matched to a real invoice or card charge
Your total monthly and yearly technology spend, and any savings we find
Who has access to what, including former employees and old contractors who still do
Which accounts have a second sign-in step, and which do not
Every computer, phone and tablet: who has it, how old it is and whether it is up to date
Whether anyone can send email pretending to be your company
What is backed up and what is not
Renewal dates and notice periods for every contract and web address
A plan for the first 30, 60 and 90 days

Plans

Each plan reserves hours for you every month. Unused hours do not roll over, and time beyond your plan is $150 an hour. Fractional CTO leadership is included from Department up. Compare on the pricing page →

Core

$1,250 / mo

About 10 reserved hours $1,875 onboarding month (15 hours), one time

Very small offices with relatively light support needs.

Priority

$2,500 / mo

About 20 reserved hours

Small offices that need more regular help than Core covers.

Dedicated

$3,750 / mo

About 30 reserved hours

Growing small businesses with support needs every week.

Staff

$5,000 / mo

About 40 reserved hours

Small executive teams that need dependable monthly IT support.

Department

$10,000 / mo

About 80 reserved hours · CTO included

Growing companies with regular support needs, users, devices, and email/productivity platform administration.

Director

$15,000 / mo

About 120 reserved hours · CTO included

Multiple affiliated companies, shared ownership groups, or organizations with overlapping staff and systems.

Executive

$20,000 / mo

About 160 reserved hours · CTO included

Organizations requiring significant reserved support capacity or more complex coordination across users, devices, and systems.

Custom

Quoted

Generally $125 an hour

Any number of hours, sized with you. Talk it through →

Add-ons and stand-alone services

Add any of these to a plan, or buy them on their own without one. With a plan, everyday changes to your phones, social media and website come out of your monthly hours.

Endpoint Management

$40 / device / month

Patching, security protection and vulnerability tracking for computers, without a full plan. Managed Phones

$125 / month

Your business number, menus, routing, texts and voicemail, set up and looked after. You pay the phone provider directly. Social Media and SEO

from $450 / month

Regular posts and local search work, in three levels. Website builds

from $1,500

A custom site, quoted once and paid once. Website hosting

$150 / month per domain

Hosting, security checks and updates, with domain renewal included. Equipment Transitions

$225 / device

Redeploy, store or securely dispose of a computer when someone leaves, every step documented. AI Solutions and Integration

Bid per project

Varied work, from AI that helps with texts, email and call notes to a knowledge base built for your business. It starts with a conversation. Fractional CTO

Included from Department

Someone accountable for the roadmap, vendors, spend and risk. Managed online backups

Included with every plan

Your files in your own online storage, with restores tested on a schedule.

What we need from you

An administrator login for your business email and Microsoft 365 or Google account. If a former employee or an old vendor holds it, getting it back goes through the provider and can take time, so please check before we start.

Our software on each computer. We do this remotely: someone with access to the computer runs a small file while we walk them through it. Computers need a supported operating system (Windows 10 stopped getting regular security updates in October 2025), and they have to be turned on and online to receive updates. More on computer management →

You keep your accounts. You pay your providers directly. We manage them, recommend changes and handle the calls, and we never buy or cancel anything without your approval.

Your IT department, without the hire.